Shipping Policy
Shipping Policy
Domestic (U.S.) Orders
- Processing Time: 1-3 business days (excludes custom-made Vases)
- Delivery Options:
Service Cost Delivery Time Standard $6.99 5-8 business days Priority $14.99 2-4 business days Free Shipping Orders over $75 Standard speed
International Orders
Shipping Rates & Coverage
We ship to 30+ countries with region-based pricing:
| Region | Sample Countries | Standard Shipping (USD) | Express Shipping (USD) | Free Shipping Threshold |
|---|---|---|---|---|
| Europe | UK, Germany, France, Spain | $15.99 | $29.99 (DHL, 3-7 days) | $120 |
| Asia-Pacific | Australia, Japan, Singapore | $18.99 | $34.99 (DHL, 4-9 days) | $150 |
| North America | Canada, Mexico | $12.99 | $24.99 (DHL, 5-10 days) | $100 |
| Emerging Markets | Brazil, UAE, Saudi Arabia | $22.99 | $39.99 (DHL, 7-14 days) | $180 |
- Available to 30+ countries (Jewellery Trays may have import restrictions)
- Duties/taxes calculated at checkout
- Delivery: 10-21 business days via DHL
Tracking & Issues
- Tracking link emailed upon shipment
- Lost packages: Report within 15 days for replacement/refund
- Holiday Notice: Dec 10-Jan 5 delays possible
Warehouse Location:
📦548 Melrose Avenue, Suite 210
Los Angeles, CA 90046
Return & Exchange Policy
1. Eligibility
- ✅ Acceptable within 30 days:
- Unused Accessories & Vases in original packaging
- Defective items (e.g., cracked Coasters)
- ❌ Non-returnable:
- Custom-engraved Trinket Dishes
- Clearance 4-Piece Sets marked "Final Sale"
2. Process
- Initiate return at portal.eramtile.com/returns
- Get pre-paid label for defective items ($7.95 fee for buyer’s remorse returns)
- Ship to:
Eramtile Returns Center
548 Melrose Avenue #210, Los Angeles, CA 90046
3. Refund Timeline
| Stage | Timeframe |
|---|---|
| Return Processing | 3-5 business days upon arrival |
| Refund Issuement | Original payment method within 48 hours |
| Store Credit | Instant issuance upon approval |
4. Exchanges
- Free size/color swap for damaged items
- Email customer@eramtile.com with order # and photos
Damaged in Transit?
Email photos to customer@eramtile.com within 48 hours of delivery.